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About Us

Company History
Quality Policy
Mission Statement
Core Values
Company Infrastructure
Team Hotpoint
Customer Satisfaction


Established in 1984, Hotpoint was located in Sarit Centre Shopping Mall, Westland, Nairobi and showcased a small showroom of household items and appliances.

In late 1990’s, Hotpoint Appliances was awarded the Sole Distributorship Agency for LG Electronics. Later on went to acquire other world renown agencies like Ariston, Westpoint Freezers, Kenwood small appliances among others.

During the late 1990’s, Hotpoint followed an aggressive growth strategy, quickly expanding operations into the provinces of Kenya. By 2002, Hotpoint had become one of Kenya’s largest retailers and wholesalers of Consumer Electronics and entertainment products with an elaborate distribution channel comprising of Independent Dealers, Hypermarkets, Hire Purchase Companies, Corporate Sales etc.

Founded on the philosophy of Customer Value and Service, the success of Hotpoint Appliances Ltd is dependent on building and maintaining customer loyalty and strong supplier partnerships. The company aims at providing customers with quality products featuring the latest technology at competitive prices and backed by an unparalleled after sales support. This is backed by support from reputable suppliers and distributors.

The Company offers the latest in Consumer electronics, Entertainment products, Home Appliances and service. The range comprises of a wide selection of Televisions, LCD TVs, PDP TVs, Home Theatres, Washing Machines, Refrigerators, Microwaves, Plasma TVs, Hi-fis, DVDs, Dryers, Dishwashers, Air Conditioners, Cookers, Vacuum cleaners, Freezers and others, all backed by an unparalleled after sales service .


It is the policy of Hotpoint Appliances ltd to meet its customer’s expectations through provision of consumer electronics, appliances, air conditioning systems, services and unrivalled after sales support.


To be the leading world class supplier of industrial and domestic appliances that creates value for all stakeholders.


We shall endeavour to empower our people to exceed customer expectations throughout the region by providing quality products and unrivalled after sales support.


To source, supply and support top of the line products that meet customer requirements. We endeavor to market our products for the benefit of customers while pursuing ethical practices, good leadership, integrity and excellence with special attention towards the welfare of the community in which we work.

· Integrity
· Teamwork
· Cohesion
· Empowerment
· Productivity
· Environmental Conscience
· Social Responsibility


· State of the art showroom and administrative offices spanning over 11,000sq ft., at Sarit Centre with ample secure parking
· Fully equipped & modern service centres.
· Modern workshop and spares store.
· Over 60,000 sq ft. of warehouse space
· Over 10,000 sq ft. of bonded warehouse space. 


Motivation, performance driven achievement and training are key to Hotpoint’s work force. Of key interest is the team of engineers and technical staff to cater to all customer complaints, repairs, and maintenance and installation requirements. The team of friendly and qualified sales staff also ensures that our clients make the most appropriate selection for their requirements and budget. Currently the company has grown to a staff force of over 200 employees.


Hotpoint provides top of the line products, giving immediate buyer satisfaction. In addition, there are aggressive measures for after sales service. These include;

1. Product Warranties

All products are covered by warranties against manufacturing faults and defects. These Warranties are also offered by all Hotpoint authorized dealers. Hotpoint provides service and spares for products under warranty as well as for those that have past the date of warranty.

Hotpoint offers 2 years warranty on all LG products. It also offers one year warranty for all its other brands.

2. Countrywide Transport and Delivery Network
  • Free door-to-door delivery service within Nairobi.
  • Delivery is accompanied by staff trained to carry out product demonstrations and Installations.
  • Hotpoint has a modern fleet of 30 vehicles for timely delivery of products in good order is the key concern. Upcountry client transport requirements are arranged in liaison with various transporters
3. Service Centre
  • Qualified team of engineers and technicians experienced to handle our entire product repair, installation and demonstration requirements.
  • Easy drop in service centre for quick fixes.
  • Field jobs are also undertaken, where technicians are booked to visit customer sites.
  • Fully stocked spares department

4. Instant Emergency Service
  • Instant repair service available for those real Emergencies!!


Hotpoint offers an annual LG Free Service Clinic in major towns in Kenya Nairobi, Mombasa, Kisumu, Nakuru, Eldoret and Meru. Hotpoint will expand the clinic to include more towns each year. The Clinic offers free service, 50% discount on parts, free gifts to all customers who bring in their products. Providing value added service and access to skilled technicians and spare parts for upcountry customers as well as huge transportation savings especially for large products as the service is taken right to the customer’s doorstep. This has proven to be effective in building brand awareness.

Departments at Hotpoint Appliances Ltd

  • Air conditioning (sales & service contracts)
  • IT & systems
  • Administration /human resources
  • Sales & marketing
  • Corporate sales
  • Showroom/retail sales
  • Ware House & distribution
  • Imports/exports
  • Service centre/spares
  • Accounts /credit control


Hotpoint Appliances Ltd has grown steadily over the years to become firmly established as a dynamic force in the Kenyan electronics retail industry. It has established a strong reputation for conducting business in an honest, ethical & professional manner. It is a profitable and soundly managed Company with its aggressive business expansion and strong branding. Hotpoint Appliances Ltd has attained a good reputation and is enjoying the market leadership position it has achieved.

Poised and ready to further exploit the wave of technology which is capturing the imagination of the world, the company is uniquely placed in the Kenyan market to bring the many practical and innovative products of the future to its customers.

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